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While we are currently unable to accept referrals for staff support, there are a number of alternative routes for support, counselling or psychological therapy.
Below is a summary of some of the services currently available:

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Crisis Services

We are not a 24-hour service.

Outside of office hours you can contact Care First for free counselling support on:

Telephone number: 01452 673199

Telephone Counselling – Carefirst (

Here is a list of services that can help you


If you feel there is an immediate risk to your own safety or the safety of others call 999.


You can contact NHS 111.

The phone line is for when you need medical help fast but it’s not a 999 emergency. You can call 111 if you don’t know who to call or you don’t have a GP to call, or if you need health information or reassurance about what to do next. Visit the NHS111 website.

Speak with your GP

If you would like to get medical advice about your mental health or wellbeing, but are not in immediate crisis you can contact your GP and request an urgent appointment.

Adult Mental Health Crisis Support

Bristol: 0300 555 0334
North Somerset: 01934 836 497
South Gloucestershire: 0117 378 4250


Telephone Number: 116 123


Samaritans has a free number and is open 24 hours a day.

Practitioner Health

A small proportion of staff may be referred onto NHS Practitioner Health by their local hub as clinically indicated. This is an enhanced mental health service, which has been commissioned nationally, to support staff whose needs cannot be met locally. Doctors, Dentists and senior leaders also have the option to self-refer to this service, please see the following link for details:


If you do not want to talk to someone over the phone, this text line is open 24 hours a day, every day: Shout Crisis Text Line – for everyone. Text “SHOUT” to 85258

Stay Alive

The Stay Alive app is a suicide prevention resource for the UK; it’s full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app includes:

  • A safety plan with customisable reasons for living
  • A Life Box where you can store photos and memories that are important to you
  • Strategies for staying safe and tips on how to stay grounded when you’re feeling overwhelmed
  • Guided-breathing exercises and an interactive Wellness Plan.

The app also links you directly to local and national crisis resources, with space to add in your own as well.


Campaign Against Living Miserably (CALM)

Call 0800 58 58 58 – 5pm to midnight every day or visit the webchat page.

Papyrus – for people under 35

Call 0800 068 41 41 – 9am to midnight every day

Text 07860 039967


SOS Silence of Suicide – for everyone

Call 0300 1020 505 – 4pm to midnight every day


Alternative local talking therapy services


Nilaari is a Black, Asian and Minority Ethnic (BAME) led community-based charity. Our diverse staff team deliver culturally appropriate and responsive social care support and talking therapies. All our services are designed to support our client’s emotional wellbeing and mental health.

It is our goal to reach out to the BAME communities across the City, working towards redressing the acknowledged under-representation of these groups in services. However, anyone in need can access any of our services.

Our Vision: Everyone who visits will be listened to and treated with respect and dignity. Individuals are supported towards achieving their full potential through meaningful social inclusion.

Telephone: 0117 952 5742


Relate are the ‘Relationship People’ and as well as relationship support, they offer support for anxiety and stress.

The details state ‘NHS’ but these are the contact details for all Health and Care staff working in Bristol, North Somerset and South Gloucestershire.

Website: Schedule Appointment with Relate ( – select ‘NHS Resilience Hub Workers’ option
Telephone: 0300 303 4477

Relate - The Relationship People


Access to Work Mental Health Support Service

Remploy is available to support those experiencing mental health symptoms that particularly impact them at work.

Funded by the Department for Work and Pensions, we provide confidential mental health support for stress, anxiety, depression, low mood and much more, in the workplace, at no cost.

This service helps anyone:

  • In permanent or temporary employment (working or signed off sick)
  • With a mental health concern (diagnosed or un-diagnosed) that is impacting performance or attendance at work
  • With dedicated support for nine months, Remploy covers all the key things like coping strategies, workplace adjustments, practical advice and guidance, and a plan to return to work.

To refer to the service directly: call 0300 456 8114
For more information visit:


North Bristol NHS Trust Staff Psychology Team

In house psychology support for North Bristol NHS Trust colleagues.

For North Bristol NHS Trust colleagues, there is a comprehensive staff wellbeing psychology service, including a Staff Trauma Support network, bespoke team support, and consultation for leaders and managers.

For more information check the wellbeing page on the NBT intranet or email

NHS Psychology Team

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Something specific?

Unfortunately we are not a 24-hour service.
Outside of office hours you can contact Care First for free
counselling support by phone on 01452 673199,
or by visiting their website: